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Automated PSA Tickets - Turn Vulnerabilities into Halo PSA Tickets

With our HaloPSA ticketing integration, every vulnerability detected by RoboShadow is instantly converted into a trackable HaloPSA ticket ,ensuring compliance, alerting your team to CVEs above set severity scores, and seamlessly fitting into your existing ticketing workflow.

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PSA FEATURES

Why Choose RoboShadow For Ticketing ?

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Stops issues slipping through the cracks

Automatically generate PSA tickets for every vulnerability found.

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Increases response speed to threats

Instantly assign vulnerabilities to your IT team with PSA ticketing. Accelerate response and remediation as soon as threats are detected.

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Maintains strict compliance and thorough records

 supporting accountability and ensuring audit-ready compliance.

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Clear visibility for IT and security leaders

View the status of all vulnerabilities and tickets in one place. Get complete transparency and control from detection to resolution.

RoboShadow Halo Integration

Cyber Heal 'AutoFix'

Remove 80% of Remediation via Automation

Using our Cyber Heal technology, our AutoFix process delivers remote patch deployment and remediates issues across the estate automatically, whilst sending & updating findings directly to your HaloPSA ticketing system/Helpdesk System. 
 
  • Fix 3rd-party CVEs with one click
  • Patch directly from scan results
  • Roll out across sites via RMM
  • Supports custom EXE / MSI payloads.

 

No Vulnerability Left Behind.

in our External 'Attack Surface' Scanner
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Simply enter your IP addresses and websites to access a live dashboard that highlights vulnerable ports, IPs, CVEs, and website exposures. From here, you can monitor risk in real time, prioritise what needs attention most urgently, and automatically send vulnerability findings directly to your HaloPSA ticketing system.

Daily scans ensure you stay ahead of emerging risks, with results sent straight to your inbox.

 
RoboShadow Halo Integration Vulnerability Scanner

Find the weak link. 

LAN scanner

The RoboShadow LAN Scanner performs a device discovery scan on your local network, followed by a full vulnerability assessment across the whole network subnet.

The LAN Scanner shows you what devices internally are vulnerable and reveals where the bad guys could hide if they get in. All critical findings can automatically generate HaloPSA tickets, so your IT team is always alerted in real time. The scanner helps you understand and manage your internal attack surface and covers the following scenarios:

  • What vulnerable IoT devices could a hacker hide in?
  • Are your networks open (flat), or are they properly segregated?
  • Which network equipment has exploitable vulnerabilities?

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LAN Scanner

 

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Strengthen Your Defenses in Real-Time.

The 'Zero Trust' Approach

Gain detailed insights into key Zero Trust indicators , including device vulnerabilities, antivirus status, OS updates, configuration benchmarks, encryption health, hardware information, and software patching.

The platform continuously scans your devices, and enables automatic CVE remediation. Issues are instantly converted into PSA tickets, so your team can fix vulnerabilities in real time and track resolution within your existing workflow.

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Device Vulnerabilities

 

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Anti-Virus

 

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OS Updates 

 

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Device Encryption 

 

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Centrally Keep Tabs on Your Security Benchmarks.

Benchmarks

Security configuration, or “hardening” as it is called, can be a semi-daunting aspect to manage. However, outside of known vulnerability exploits, exposing a weakness caused by poor configuration are the next major threats you must cover.

If an issue is found, RoboShadow can automatically raise a ticket in your PSA platform, such as HaloPSA, making it easy to assign and track hardening tasks, directly from your security benchmarks.

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The Microsoft Essentials Security Hub.

Sync with Defender , Intune & 365

Easily link data from Microsoft 365, Intune, and Windows Defender. Pull in MFA authentication, Intune device insights, and track Defender vulnerabilities , all in one place. You can  roll out the platform across your entire estate with a single click via Intune. Any Microsoft OS updates found can be patched alongside third-party applications.

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Cyber
Community

Our Free Tier is named as "Worlds best Cyber Free Tier" as 90% of our product is included. We provide you with the tools to be able to successfully manage and enhance your security.

£0

  • External IP Attack Surface Scan
  • Website Security Scanner (OWASP)
  • Windows CVE Reporting
  • Integrate fully with 365
Full Pricing Details
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Cyber
Professional

All Community features plus AI tech, continuous scanning, 1-click fixes, Shodan integration, attack mapping, and priority scans. £20/month , £1 per agent

£20 / mo + £1 per agent

  • Automated 3rd-party patching included ‘AutoFix' (£1 per agent)
  • RoboGuard Vulnerability Alerting'
  • PSA & Ticket Integration
  • Realtime Agent Reporting
Full Pricing Details
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Cyber
Enterprise

Includes all features of 'Cyber Professional' plus an advanced governance team layer, specifically designed for higher-level teams requiring enhanced oversight and management capabilities.

£200 / mo

  • Account Manager
  • Cyber Governance Support
  • Yearly Penetration Test Support
Full Pricing Details

 

Seamless PSA Ticketing Integrations

for Total Cybersecurity Control.

RoboShadow integrates with Zendesk, Jira, Windows Defender, Malwarebytes, CrowdStrike, ServiceNow and more!

 

 

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Continuous Cyber Scanning

Continuously Scan your attack surface every day and get alerts with any new vulnerabilities. 

Meet your obligations for various Cyber Frameworks to demonstrate you perform continuous vulnerability scanning across your entire estate. 

 

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'Stand Alone' Tools Within The Platform.

MFA 

MFA is the "lowest hanging fruit to attack.” That's why robust MFA Auditing is crucial.Our MFA Non-Conformance Report tracks compliance, including:

❍ Guest User MFA Reporting
❍ Global Admins Compliance
❍ Update Reboot Reporting
❍ Azure AD Reconciliation

 

 

 

 

 
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Domain Enumeration 

The Domain Enumeration feature allows users to quickly identify all subdomains and backend systems associated with their main business domain, highlighting potential security risks.

By scanning these often-overlooked areas, users can gain insights into assets that may be vulnerable to attack, such as test environments and staging servers. This free tool in RoboShadow’s platform empowers businesses to secure their digital infrastructure more effectively and proactively.
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OS Updates

The OS Updates dashboard provides an overview of critical and security updates, rollups, and drivers across devices.

It highlights devices needing reboots, tracks update status, and allows admins to manage system security, ensuring devices remain up-to-date and compliant.

 

 

 
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As Seen On YouTube YouTube

 

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@RoboShadow • 8.18k Subscribers • 51 videos

Through YouTube, we can connect with our community and provide in-depth tutorials on getting the most out of RoboShadow. If you have any questions or suggestions for video content, feel free to reach out to us at Hello@roboshadow.com.

What Our Clients Say...

Showing Proof to Your Clients , Regulators & investors. 

Compliance Reporting

 

The platform includes a built-in compliance engine that allows you to export evidence, such as patch reports, for a wide range of cyber governance frameworks, including but not limited to:

  • Cyber Essentials (UK)

  • Essential 8 (Australia)

  • NIST (US)

  • SOC 2 (Worldwide)

  • ISO 27001 (Worldwide)

  • HIPAA (US)

 

You can also choose to automatically send these reports and compliance findings as tickets to your PSA platform, such as HaloPSA, for streamlined tracking and task assignment , right alongside your regular IT operations.
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